Terms of Service

By accessing or using The Landlord OS (“the Service”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

The Landlord OS is a property management platform for independent landlords. It provides tools to manage properties, units, leases, rent records, maintenance requests, and tenant communications.

The Service is intended for lawful, personal or small-business use only. You are responsible for ensuring your use complies with all applicable local, state, and federal laws.

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your credentials. The Landlord OS is not liable for any loss resulting from unauthorised access to your account.

The Landlord OS offers a free Starter plan and paid plans (Growth at $19/month, Portfolio at $39/month). Paid plans are billed monthly. You may cancel at any time through your account's billing settings — your plan remains active until the end of the current billing period, after which access reverts to the free Starter plan.

All payments are processed by Paddle.com Market Ltd. (“Paddle”), which acts as Merchant of Record for checkout transactions. The Landlord OS is owned and operated by 4 Hour Work Week Holdings Limited. By completing a purchase, you also agree to Paddle's Buyer Terms.

We reserve the right to change pricing with 30 days' advance notice. Continued use after the effective date constitutes acceptance of the new pricing.

Refund eligibility is governed by Paddle's buyer terms, Paddle's refund policy, and any mandatory consumer protection laws that apply to your purchase. Some transactions may qualify for statutory withdrawal rights or discretionary refunds, while immediately accessed digital services may be non-refundable where local law permits.

To cancel your subscription, go to Account › Billingand select “Cancel Plan”. You will not be charged again after cancellation. Your paid features remain active until the end of the current billing period. If required, you may also manage your subscription directly via Paddle's buyer portal.

You agree not to:

• Use the Service to harass, threaten, or discriminate against tenants.
• Transmit unsolicited bulk messages via WhatsApp or any other channel.
• Attempt to reverse-engineer, scrape, or disrupt the Service.
• Store or transmit content that is unlawful, harmful, or violates third-party rights.

The Landlord OS uses WhatsApp's wa.me deep-link method. Messages are sent manually from your personal WhatsApp account. You are solely responsible for the content of any messages you send. The Landlord OS is not a WhatsApp Business API provider and does not send messages on your behalf.

Your use of the Service is also governed by our Privacy Policy. By using The Landlord OS, you consent to the data practices described therein.

You may store tenant contact information (including phone numbers) within The Landlord OS. You are responsible for obtaining any necessary consents from tenants to store and use their personal data in accordance with applicable privacy laws (e.g. CCPA, state landlord-tenant statutes).

The Landlord OS is provided “as is” without warranties of any kind. To the fullest extent permitted by law, The Landlord OS shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

We may suspend or terminate your account at any time for violation of these Terms. You may delete your account at any time from your account settings. Upon termination, your data will be retained for 30 days before permanent deletion.

We may update these Terms from time to time. We will notify you by email or in-app notice at least 14 days before material changes take effect.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles.

If you have questions about these Terms, contact us:

• 4 Hour Work Week Holdings Limited
• 15a-17 Red Hills Road, Unit 20, Kingston 10, Jamaica
• +1 (876) 892-0930
• contact@thelandlordos.com