Privacy Policy

The Landlord OS (“we”, “our”, “us”) operates the property management platform at app.thelandlordos.com. This policy explains what data we collect, how we use it, and your rights. The Landlord OS is owned and operated by 4 Hour Work Week Holdings Limited.

Account data: Name, email address, and password (hashed) when you register.

Property & tenant data: Information you enter about your properties, units, leases, and tenants — including tenant names, email addresses, and phone numbers you provide.

Billing data: Subscription and payment details are processed through Paddle. We do not store card numbers or raw payment data.

Usage data: Log data and analytics (page views, feature usage) to improve the product.

• To provide, maintain, and improve the Service.
• To process payments and manage subscriptions via Paddle.
• To send transactional emails (password reset, lease alerts, rent reminders).
• To enforce our Terms of Service and prevent abuse.
• To comply with legal obligations.

We do not sell your data or your tenants' data to third parties.

You are the data controller for the tenant information you store in The Landlord OS. We act as a data processor on your behalf. You are responsible for ensuring you have the legal basis to store tenant personal data (name, phone, email) under applicable laws such as CCPA or state landlord-tenant statutes.

Tenant phone numbers are used solely to construct WhatsApp wa.me deep links that you initiate manually. Phone numbers are never shared with third parties.

We use commercially reasonable administrative, technical, and organizational measures to protect your information and restrict access to authorized users only.

We retain your data for as long as your account is active. On account deletion, data is permanently removed within 30 days.

We use carefully selected service providers to operate the Service, including:

• Infrastructure and authentication providers — to host the application and manage secure account access.
• Paddle — checkout, subscription billing, and payment processing provider. Paddle is an independent data controller for payment data. See Paddle's Privacy Policy. Your name and email address are shared with Paddle to process your subscription. We have entered into a Data Sharing Addendum with Paddle in accordance with GDPR.
• Email delivery providers — to send transactional messages such as confirmations, password resets, reminders, and alerts.

We use essential session cookies for authentication and account access. We do not use advertising cookies. You can disable cookies in your browser; however, the authenticated portions of the app require essential cookies to function.

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Export your data in a portable format.

To exercise these rights, email contact@thelandlordos.com.

The Landlord OS is not directed at children under 18. We do not knowingly collect data from minors.

We may update this Privacy Policy periodically. We will notify you by email or in-app notice before material changes take effect. Continued use after the effective date constitutes acceptance.

Privacy questions or requests:

• 4 Hour Work Week Holdings Limited
• 15a-17 Red Hills Road, Unit 20, Kingston 10, Jamaica
• +1 (876) 892-0930
• contact@thelandlordos.com